Our website address is: https://vancitydogwalkers.ca
Last Updated: April 25, 2026
Effective Date: April 25, 2026
At Vancity DogWalkers, your privacy and the security of your pet’s information are our top priorities. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, use our services, or interact with our advertisements.
1. INFORMATION WE COLLECT
We collect only the information necessary to provide high-quality pet care and to improve our marketing efforts.
- Contact Information: Name, email address, phone number, and physical address (for dog walking pick-ups).
- Pet Details: Name, breed, age, behavioral history, medical needs, and emergency contact info.
- Payment Information: Processed securely through third-party providers (e.g., Stripe, PayPal). We do not store full credit card numbers on our servers.
- Technical Data: IP address, browser type, and device information collected via cookies.
2. HOW WE USE YOUR INFORMATION
We use your data for the following purposes:
- Service Delivery: To schedule walks, provide updates, and ensure your pet’s safety.
- Communication: To send booking confirmations, invoices, and service updates.
- Marketing (Meta & Google Ads): To show you relevant services and offers based on your interests.
- Safety & Legal: To comply with BC local bylaws and provincial health/safety regulations.
3. ADVERTISING & TRACKING TECHNOLOGIES
To effectively run our business in the Vancouver area, we use digital advertising tools that require specific disclosures:
- Meta Pixel & Google Tags: We use these tools to measure the effectiveness of our ads and to show “Vancity DogWalkers” ads to people who have visited our site (Remarketing).
- Cookies: Small files stored on your device that help us analyze web traffic.
- Your Choices (Opt-Out):
4. DISCLOSURE OF INFORMATION
We never sell or rent your personal data. We only share information with:
- Service Providers: Scheduling software or payment processors essential to our operations.
- Legal Necessity: If required by Canadian law or to protect the safety of our walkers or the public.
5. DATA STORAGE & SECURITY
As a Vancouver-based business, we strive to keep data secure. While we use cloud-based tools that may store data on servers outside of Canada (such as in the US), we ensure our providers maintain high security standards (SOC2, GDPR, or equivalent).
6. YOUR RIGHTS (BC PIPA & PIPEDA)
Under British Columbia’s Personal Information Protection Act, you have the right to:
- Access the personal information we hold about you.
- Request a correction to any inaccurate information.
- Withdraw your consent for us to use your data at any time (subject to legal or contractual restrictions).
7. Contact Us
If you have questions about this policy or want to exercise your rights, please contact us:
Email: vancitydogwalkers13@gmail.com
Phone: (604) 670-4171
Address: Vancouver, BC, Canada